INDUSTRIES WE CATER
Paddle Point BPO Services Pvt Ltd is a B2B/B2C company that believes in simplifying communication to help increase productivity. We cover every aspect of communication through dedicated services crafted to improve efficiency and effectiveness of your company. Using our specially designed services, we cater to your specific needs of Call Center services and create a robust contact center solution. We are a One-stop shop for all your BPO needs. Here are some of industries we cater.
We are affiliated to the following sectors Health, Insurance, Financials, Retail, Telecom etc.
Back Office Operations
Technical Support Services
Haresh combines deep operational knowledge with broad strategic insight and has a track record of building and scaling businesses. Haresh is passionate about driving change and believes simplification of processes, belief in people & customer centricity is the key to success.
Previously as Sr. Manager, he spearheaded several initiatives across Global Infrastructure Services, Business Application Services, Business Process Services, and Analytics to create a more nimble and agile organization. These measures helped accelerate organizations ability to respond to customers and ensured deeper employee engagement.
Haresh drives strategic and long lasting partnerships with clients. Haresh believes that in today’s digital world, successful organizations are the ones, which have the ability to convert consumers’ aspirations into instant gratification.
Haresh’s career spans of 10 year tenure in TCS, where he handled multiple roles in business, technology, sales, operations and consulting. In his last role, as Sr. Manager Operations, he has done successful process migrations and helped the client / customer in not only reducing the cost only but increase in efficiency matrix for which he has been recognized for his personal contribution to the company.
Haresh has a master’s from ITM, Mumbai (Finance). He is also a Certified Software Quality Analyst and a Certified Six Sigma Green Belt, COPC and CMMi. Haresh is passionate about service and diversity and volunteers in the community and at Paddle Point. He also enjoys travelling, Indian music and reading fiction.
LIFE @ PADDLEPOINT
PADDLE POINT COVERAGE ON CNBC
In today’s competitive environment, to retain and increase a company’s customer base, Call Centers have become an essential interface. Challenges faced are escalating Operational Costs, Turnover, and the Quest for Total Customer Satisfaction. Companies seek partners who are willing to function as an extension of their organization at significant Cost Savings, without sacrificing Quality & Customer Delight.
PaddlePoint provides Business Process Outsourcing (BPO) services across the Life Cycle of the Customer and customized Business Process Management Solutions across key industries and verticals. PaddlePoint has built a strong reputation with clients ranging from mid-size business owners to industry leading companies. We understand the unique nature of your market and offer our clients the added expertise of servicing them.
Paddle Point BPO Services is one of the leading players servicing reputed clients in the US.