Call center services in India

Inbound, outbound, lead generation, and customer support outsourcing from Thane (Mumbai) — for buyers in the USA, UAE, Australia, and India.

PaddlePoint BPO (Paddle Point BPO Services Pvt Ltd) provides call center services in India for companies that want to outsource customer conversations without losing quality. We run inbound and outbound voice, lead generation, telemarketing, live chat, email support, and back office from our center in Thane (Mumbai), with delivery aligned to USA, UAE, Australia, and India business hours.

If you are comparing options to hire a call center in India, outsource a call center to India, or add offshore customer support, this page explains what we offer and how to start. See our full
services lineup and
company overview for more context.

One partner

India call center and BPO in one partner

Many buyers search for call center services; others search for BPO services India or business process outsourcing India. We cover both.

Our contact center services in India include:

Inbound call center — customer service, order taking, support queues
Outbound call center — telesales, telemarketing services India, follow-ups
Lead generation BPO — appointment setting and qualified lead work
Customer support outsourcing India — voice plus chat and email
Back office BPO — process work behind the phone team
24/7 call center India coverage options when your volume needs it

Markets we serve

USA, UAE, Australia, and India

Companies in the USA, UAE, Australia, and India use PaddlePoint when they want English call center capacity in India without standing up their own floor. That includes US call center outsourcing India, Gulf and ANZ programs that need offshore customer support, and India domestic coverage from the same Thane center.

We align scripts, QA, and reporting to your brand so offshore customer service feels like an extension of your team — across time zones those markets need.

Delivery center

Why Thane / Mumbai

Our office is at 303 Sunrise Business Park, Kisan Nagar, Road No 16, Wagle Estate, Thane-400604. That Mumbai metro location gives access to trained call center talent and a stable delivery base for offshore call center India programs.

Verticals

Industries we support

We support programs across health, insurance, financials, retail, telecom, and real estate — matched to the processes you already run. Ask us which queues we are best fit to take first.

Health

Insurance

Financials

Retail

Telecom

Real Estate

Getting started

How engagement works

Discovery

Volumes, languages, channels, QA rules.

Pilot

Small team on a clear SLA.

Scale

Add seats and channels (voice, chat, email, back office).

FAQ

Common questions

Do you offer outbound call center and telemarketing in India?

Yes. Outbound voice, telemarketing services India, and lead generation BPO are core offers.

Is this only a call center or also BPO?

Both. Voice call center plus customer service outsourcing, chat support, email, and back office BPO.

Can you support CX / customer experience outsourcing?

Yes — we run the front-line contact center work that sits inside a broader CX program.

How do I hire a call center in India with PaddlePoint?

Email info@paddlepoint.in or call +91 22 67424979 / +91 90823 86654.

NAP

Contact

Paddle Point BPO Services Pvt Ltd
303 Sunrise Business Park, Kisan Nagar, Road No 16, Wagle Estate, Thane-400604
info@paddlepoint.in
+91 22 67424979 · +91 90823 86654
https://paddlepoint.in/

Ready to discuss call center services in India?

Share monthly volume, channels, languages, and time-zone needs — we’ll recommend a starting shape and a custom quote.

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