BPO services in India

Call center (inbound/outbound), customer support outsourcing, lead generation, chat, email, and back office from Thane (Mumbai) — for USA, UAE, Australia, and India.

PaddlePoint BPO (Paddle Point BPO Services Pvt Ltd) delivers business process outsourcing India programs for companies that need reliable offshore teams. We combine call center services with back office BPO so you can outsource customer conversations and the work behind them from one partner in Thane (Mumbai).

Buyers searching for BPO services India, BPO call center India, or customer support outsourcing India land here for a clear map of what we run.

Coverage

What our BPO covers

Call center / contact center — inbound and outbound voice
Customer service outsourcing India — support queues aligned to your brand
Lead generation BPO — appointment setting and qualified outbound
Telemarketing services India
Live chat and email support outsourcing
Back office outsourcing India — process work that supports the phone floor
24/7 options when volume needs overnight coverage

One partner

Call center and BPO together

If you need to hire a call center in India or outsource a call center to India, we staff voice first. If you need broader business process outsourcing India / CX outsourcing, we add chat, email, and back office on the same QA and reporting rhythm.

Markets we serve

Built for USA, UAE, Australia, and India

We deliver English-capable BPO and call center capacity for US call center outsourcing India, Gulf and ANZ programs, and India domestic work from the same Thane center.

Delivery center

Location

303 Sunrise Business Park, Kisan Nagar, Road No 16, Wagle Estate, Thane-400604 — our Thane (Mumbai metro) base for offshore and domestic BPO delivery. See also call center in Thane & Mumbai.

Getting started

How to start

Discovery

Volumes, languages, channels, SLAs.

Pilot

Small team on a clear scope.

Scale

Add seats and channels.

FAQ

Common questions

Is PaddlePoint a BPO or a call center?

Both — voice call center plus BPO back office and digital support.

Do you offer lead generation and telemarketing?

Yes. Lead generation BPO and telemarketing services India are core offers. See outbound call center in India.

Where are you based?

Thane (Mumbai metro), India — Wagle Estate. Details on our Thane / Mumbai page.

How do I start a BPO engagement?

Email info@paddlepoint.in or call +91 22 67424979 / +91 90823 86654.

NAP

Contact

Paddle Point BPO Services Pvt Ltd
303 Sunrise Business Park, Kisan Nagar, Road No 16, Wagle Estate, Thane-400604
info@paddlepoint.in
+91 22 67424979 · +91 90823 86654 (Madhvi)
https://paddlepoint.in/

Ready to discuss BPO services in India?

Share monthly volume, channels, languages, and time-zone needs — we’ll recommend a starting shape.

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