Customer service, order taking, help desk support, and customer support outsourcing from Thane — for USA, UAE, Australia, and India.
PaddlePoint runs inbound call center programs in India for brands that need customer service, order taking, and help desk coverage without building their own floor. Our Thane (Mumbai) team handles inbound voice as part of broader customer support outsourcing India.
Also see: Call center services in India
· BPO services India
· Outbound call center
· Call center Thane / Mumbai
Inbound
Markets we serve
We align scripts, QA, and reporting to your brand so inbound customer support outsourcing feels like an extension of your team — across the time zones those markets need.
FAQ
Inbound voice is the focus of this page. We also run chat, email, and back office under our BPO services.
Yes — overflow and after-hours coverage options are available when scoped in discovery.
Email info@paddlepoint.in or call +91 22 67424979 / +91 90823 86654.
NAP
Paddle Point BPO Services Pvt Ltd
303 Sunrise Business Park, Kisan Nagar, Road No 16, Wagle Estate, Thane-400604
info@paddlepoint.in
+91 22 67424979 · +91 90823 86654 (Madhvi)
https://paddlepoint.in/
Tell us about queues, languages, hours, and volume — we’ll propose a starting inbound shape.
Madhavi Wangde is a strategic operations leader with 10+ years of experience in the BPO industry. As Chief Operating Officer, she oversees business operations, drives operational strategy, and leads initiatives focused on efficiency, scalability, and sustainable growth. With a strong focus on performance, process excellence, and client success, she plays a key role in translating the company’s vision into effective execution and measurable results.
 LINKEDIN |
A Chartered Accountant by qualification, Khyati has being instrumental in structuring the cash flows, cost management etc thereby helping Paddle Point compete with the giants as competitors without compromising in the business deliverability. Her keen eye for detail has made the tax compliance is a smooth ride as it can prove to be a major challenge for BPOs operating out of India. Khyati also leads the welfare initiatives taken up by Paddle Point thereby realizing the CEO’s philosophy of maximum benefit to each stakeholder in the community. She dotes on her daughter immensely and is dedicated follower of international fashion weeks. |
 LINKEDIN |
As one of the co-founders of Paddle Point, Chintan Anjaria’s remarkable tenacity, immense dedication and astute sense of business has indeed shaped the character of this rapidly growing organization. He has worked in each and every department of the business at some point and hence knows the processes inside out thus making him an approachable leader and empathetic CEO. Even after having started small, this management graduate always dreamt big and lend his organization the same ambition. Other than his vast experience and his adaptability owing to new learning’s, his ability to connect with each of the stakeholders within the organization or within the business eco-system has enabled him to take Paddle Point to great heights. Speaking of heights, Chintan loves sky diving and is an adventure and automobile junkie. |
