Technological improvements in medical care and the rising demand for health services from an aging population are driving a sea change in the healthcare industry. New business models and processes now reflect the trends that are shaping the global healthcare value chain. For example, with digital technologies transforming processes from electronic records to telemedicine, many healthcare providers are delivering services in innovative ways. Additionally, health services are also evolving as individuals seek greater involvement in healthcare decisions that impact them and call for easier access. Stricter requirements related to patient privacy, safety, treatment and payments, are altering compliance processes.
With the easy accessibility of the Internet, health-care seekers are more informed and highly price sensitive. They seek world-class expertise with personalized treatments at competitive costs. The growth of medical tourism has led to newer opportunities for health-care providers. Telemedicine is an increasing trend, one which the patients are embracing with great enthusiasm.