PaddlePoint
Success Enablers
Infrastructure & Scalability
PaddlePoint has the best-in-class infrastructure & facility to deliver predictable, high quality services to Clients/Customers. We can at any given time manage complex processes and has the ability to scale up (Business Continuity Planning) within the accelerated time frames.

To ensure smooth operations, the facilities at our centers are well designed. Facilities have multiple back ups through UPS (Uninterrupted Power Supply) systems and diesel generators.

We follow a Strict Security measure that allows only authorized personnel to get access to our centers. To avoid security lapses, Video Surveillance are stationed at almost every crucial and important points.
People Management & Capabilities
People are the key resource at PaddlePoint. Listed below are some of the key HR Strategy that we focus on:
  • Recruiting employees that have relevant knowledge, skills and expertise. Freshers are given an opportunity provided they are willing to learn and contribute and bring value addition towards the growth of the organization.
  • Ensuring that every project is justified with deployment of right individuals to deliver maximum output and meet client requirements/expectations.
  • Focus on Training and Domain Knowledge as a Performance Multiplier to enable employees to upgrade and refine their skills. Cultural awareness with the ability to understand, relate and respond to customers globally.
Process Excellence
Key Components for our Process Excellence Model – Process/Project Management, Quality Assurance & Continuous Improvement. To provide profitable & continuous business process improvements to Clients/Customers, Process Excellence at PaddlePoint helps deliver Quality Implementations seamlessly.

PaddlePoint has been certified with ISO 9001:2008 & ISMS 27001:2005 Certifications and are in the process of introducing and implementing Six Sigma Practices at all levels of operations. We have strong Process Monitoring, Measurement and Review of Initiatives Systems to add value to Clients/Customers with complete adherence to Client Quality Standards. Dedicated Internal Quality Team to monitor, assess and improve client deliverable on all engagements.
Information Security
Protection of all Information Systems against unauthorized access is of top-priority at PaddlePoint. Clients/Customers are always assured of Global Standards of Information Security and Data Protection Security Control at PaddlePoint includes:
  • Dedicated and Full Time in-house security team that monitors possible threats from hacker sites, collecting and analyzing information and ensuring preventive action. Restricted Access to communication channel.
  • Network & Applications Security, Desktop, Voice and Data security in place.
  • Resources, Access Control & Configuration Management are managed, monitored and controlled centrally for minimum disruption towards Delivery of Customer Service.
  • To evaluate threats to security, PaddlePoint does round the year audits, network scans and penetration tests & implements relevant counter measures.
PaddlePoint has an in-house software team that has built secure software application & tools that help us deliver superior solutions that integrate into our Client's IT environment ensuring that the Client data is both easily accessible and safeguarded.
 
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